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Post by tbass on Jan 7, 2009 21:29:55 GMT -4
I bought a Hoyt last fall and used it for maybe 2 weeks and noticed damage. I forgot about it over the off season and then started shooting with it a couple weeks before the season and put it off again. Now I have a small fight with the bow shop because strings and cables are not under the lifetime warranty. I am trying to explain to them the damage is caused by a warranted item on the bow. Any advice or suggestions on how to go about this? I was on the fence about Hoyt to start with. This definitely makes me regret not sticking with High Country or Oneida.
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Post by mrlongbeard on Jan 7, 2009 21:56:16 GMT -4
by pass the bow shop and talk to Hoyt yourself. they're usually pretty good with customer service
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Post by XMan on Jan 8, 2009 10:57:07 GMT -4
you probably have a burr on the cam area where the cable is retracted. that's not uncommon. I know dealing with hoyt can be a pain. I used to shoot for them out of the old Ferguson Sports. This was about 15 years ago. I had a Hoyt Havoc that I sent in to be fixed. My center shot was off so far I had to position the arrow way left to get it to shoot. I couldn't paper tune it. I continually got a high right tear. They sent it back to the shop stating the bow was within specs. I had a fiend of mine who was a Hoyt pro. I asked him if he could tell what was wrong with the bow. He had it in his hands about 5 seconds and told me what the problem was. Apparently the bushings were bad and he told me that I was probably getting a high right tear. I never told him anything about the bow prior to him looking at it. Now I had sent it in to hoyt 3 times prior to this. Hoyt ended up replacing the bushings, limb pockets, and limbs. They might as well gave me a whole new bow. That's why I left Hoyt for Mathews. Getting back to your problem. Several things could be wrong. To much lean on your top limb that causing the cable to travel offset on the bottom cam causing the cable to rub, or as I stated it could be a burr on the cam itself causing a rub in that area. I have used a buffer and smoothed the edges of the cam and stopped the rubbing. This may be caused by the machining when it was made. Like MrLongBeard stated contact Hoyt. They are a lot better with their customer service then they were 15 years ago. Wish you luck:-) If you can once you make contact with Hoyt. E-Mail them your photos of the area causing the problem.
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Post by Twowithone on Jan 8, 2009 13:47:38 GMT -4
Get that puppy fixed before you shoot it tbass. You dont want your limb,s exploding ouch.
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Post by rs on Jan 9, 2009 20:50:57 GMT -4
It sound to me as though you are the one at fault , the bow should have been returned as soon as you found the problem (2 seasons ago) i believe most pro shops would have resolved the problem at that time. as for string and cable warranty i dont think there are any mfgs that offer a lifetime warranty on strings and cables.
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Post by tbass on Jan 9, 2009 20:57:06 GMT -4
Now I have a small fight with the bow shop because strings and cables are not under the lifetime warranty. I am trying to explain to them the damage is caused by a warranted item on the bow. The cams are warranted and they are the problem. Not the string and cable. I am willing to pay for new cables and a string. I just won't continue to pay for them because the bow is a POS. That is the issue. As for two seasons, that is technically correct but the bow is 14 months old and only a few hundred shots.
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Post by mrlongbeard on Jan 9, 2009 21:28:29 GMT -4
if they're stock string and cables get new one's your better off
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Post by tbass on Jan 9, 2009 22:01:33 GMT -4
Taht is what i plan to do. I just wanna make sure the cause of the problem is gone first.
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Post by XMan on Jan 10, 2009 17:51:23 GMT -4
Like I said contact Hoyt to see if they will solve the problem. 1 800 522-4698. Like I said if that doesn't solve the problem A fine file will take the burrs off and it should be just fine. Definately change the cable for a new one. If you take it to a shop that's all they are going to do, or they will try and sell you a new cam. That should solve the problem. If you need more advice contact me at my e-mail adddress.
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Post by tbass on Jan 16, 2009 16:08:39 GMT -4
I went and talked to the main repair guy in the shop about my bow this past Monday. He told me it is normal wear for a Hoyt because it is where the load is at. I explained that I had not fired over 400 shots out of it and that he is full of crap. There is no way Hoyt would sell such trash. He then got his boss to deal with me. We had the same argument and I told him, "fine, I'll call Hoyt myself and ask them if they can help me since one of their dealers refuses to."
He told me he would contact Hoyt himself. It is shocking when you get a bit nasty they do the exact thing you wanted to them do in the first place. I just got off the phone with him and Hoyt said they will replace it all free of charge. New cams, cables and string.
I am also no longer going to use this shop. My fault for not taking it back right away or not, they should stand behind the warranty of what they sell.
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Post by XMan on Jan 16, 2009 16:52:21 GMT -4
Good Job. Unfortunately you had to go through all of that. By the way that's not normal wear-and-tear. Someone just didn't do a good quality control. One got by, and when that happens Hoyt is supposed to make good. Sounds like what I went through. Glad things worked out. If things go the way it did with me. They'll send a part at a time just to inconvience you to the end. You'll eventually get all the parts though.
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Post by mrlongbeard on Jan 16, 2009 22:56:32 GMT -4
normal wear is what some shops use to cover their being lazy. if that was wear after 400 shots you would be replacing those parts every couple of months
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Post by XMan on Jan 22, 2009 11:27:28 GMT -4
MrLongBeard I agree with you on that. These archery companies gets these accounts just to make a profit. Most aren't trained in the products they've purchased. Also their customer service stinks. I've had a small shop in my basement for the past 15 years. I have customers that have come from as far as NY, and I live in Harrisburg, PA. I give them excellent one-on-one service. If it's not for bow repair, or for a string/cable(s) set. They are fully satisfied when they walk out of my shop. I don't give them a bunch of bull. I had one guy get upset because I wouldn't tell him what he wanted to hear. I told him what he needed and that he came to me for help. Well a long story short. By the time he left my shop he thanked me for being so honest with him. That's why my customers keep coming back. With what he went through should not happen. Make sure you take your equipment to a qualified archery technician. After the first time you deal with him/her you'll know if that person knows what they're doing. Good luck!
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Post by tbass on Jan 22, 2009 12:00:44 GMT -4
They'll send a part at a time just to inconvience you to the end. You'll eventually get all the parts though. I dropped it off the 12th, heard about the new string, cables and cams the 16th. Yesterday I stopped in to check on the progress and was told they are waiting for the string. But the LIMBS, cables and cams were in. I didn't want to know why I suddenly needed new limbs also. I asked about getting a custom string and was told they won't do that for me. I specifically asked about ordering one from americasbestbowstrings and was told they don't deal with them. I was also informed, by a supplier standing in the shop, that a bowstring is a bowstring. There are only two companies who make the material and there are only a cpl ways you can twist and wrap the stuff. I can't wait to get my bow back. I'm already looking at a few other shops to deal with from here out. This one seems to not want to work with me without a fight. They also told me I don't need to keep checking on my bow, they will call me when it is ready. I dropped it off to have them talk to hoyt about it on the 12th. I called on the 16th because I have not heard anything yet. On the 12th they told me about the cables, string and cams, and that it would be 6-10 days. I stopped in on the 9th day(21st) to check up again. I don't feel I am being rude or pushy by wanting to know periodically what is going on with my bow. Perhaps it is wrong of me to inquire.
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Post by cmreed on Jan 22, 2009 15:34:12 GMT -4
tbass wrote: I specifically asked about ordering one from americasbestbowstrings and was told they don't deal with them. I was also informed, by a supplier standing in the shop, that a bowstring is a bowstring. There are only two companies who make the material and there are only a cpl ways you can twist and wrap the stuff. I would have to say the supplier was feeding you a line of bull. I know there is a gentalmen on here that could put a good string and cable on your bow for ya or just give Lancaster Archery Supply a ring and they will hook ya up. To say a string is a string is a joke and that guy should find another job. It is like comparing toyota to cadilac yes toyota makes some fine cars but if you want the best you go with cadilac. JM 2 cents
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